Refund Policy
Last updated: June 2025
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Thank you for shopping with Oudham E Kart. We strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for products purchased through our platform.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
Condition Requirements
- Unused and in original condition
- In original packaging with all tags attached
- No signs of wear, damage, or alteration
- Accompanied by proof of purchase
Time Requirements
- Return request within 7 days of delivery
- Item received by us within 14 days of request
- Refund processing within 5-7 business days after approval
Common Refund Reasons
| Reason for Return | Eligible for Refund | Notes |
|---|---|---|
| Received wrong/damaged product | Yes | Full refund + return shipping covered |
| Product not as described | Yes | Full refund + return shipping covered |
| Changed your mind | Yes | Refund minus shipping costs |
| Missing parts/accessories | Yes | Partial or full refund based on situation |
| Product used/opened | No | Unless defective or wrong item |
| Past return period | No | Contact customer support for exceptions |
Non-Refundable Items
The following items are generally not eligible for refunds unless they arrive damaged or defective:
Product Categories
- Gift cards and vouchers
- Digital products (downloadable software, e-books)
- Personalized/customized items
- Perishable goods (food, flowers, newspapers)
- Intimate/sanitary products (for health/hygiene reasons)
- Items marked as "Final Sale" or "Clearance"
Services
- Completed services (installation, repair)
- Event tickets (after the event date)
- Gift wrapping services
- Shipping and handling charges (unless our error)
Special Circumstances
In case of defective or wrong items, even non-refundable items may be eligible for replacement or refund. Please contact our customer support for assistance.
Refund Process
Follow these simple steps to request a refund:
Initiate Return Request
Log into your account, go to "My Orders," select the item, and click "Return/Refund." Alternatively, contact our customer support with your order details.
Get Return Authorization
We'll review your request and provide a Return Authorization Number (RAN) and return instructions within 24-48 hours.
Pack and Ship
Pack the item securely in its original packaging with all accessories. Include the RAN in the package and ship to the address provided.
Quality Check
Our team will inspect the returned item upon receipt (usually within 3-5 business days after delivery).
Refund Processing
Once approved, we'll process your refund to the original payment method within 5-7 business days.
Refund Timeline
Request refund within 7 days of delivery
Receive Return Authorization and instructions
Ship item back to us (customer responsibility)
We receive and inspect the returned item
Refund processed to original payment method
Refund appears in your account (varies by bank)
Important Notes
- Timelines are business days (Monday-Friday, excluding holidays)
- Bank processing times may vary (especially for international cards)
- Keep your return tracking number for reference
- Contact us if refund doesn't appear within 10 business days of approval
Shipping & Return Costs
Our Responsibility
We cover return shipping costs when:
- You received a wrong item
- Item arrived damaged or defective
- Product not as described on website
- Our error in processing your order
Customer Responsibility
You cover return shipping costs when:
- You changed your mind
- Ordered wrong size/color
- No longer need the product
- Found better price elsewhere
Original Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error. For changed-mind returns, we refund only the product price.
Restocking Fees
We do not charge any restocking fees for eligible returns. However, we may deduct a fee if the item is returned in a condition that reduces its resale value.
Need Help? Contact Us
Customer Support
Email: support@oudhamekart.com
Phone: +91 82201 53747
Hours: Mon-Sun, 9 AM - 9 PM IST
Live Chat: Available on website
Return Address
OUDHAM E KART RETURNS CENTER
PLOT NO.-B, 404, 4TH FLOOR
MANSAROVAR PLAZA, SECTOR-07
Jaipur, Rajasthan - 302020
Please include your Return Authorization Number (RAN) in the package.
Quick Resolution Tips
- Have your order number ready when contacting support
- Take photos of damaged/wrong items before returning
- Keep all packaging and documentation until refund is complete
- Use insured/trackable shipping for returns
- Check your spam folder for refund confirmation emails
Policy Updates
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date. We encourage you to review this Refund Policy periodically for any changes.
Last Updated: June 2025