Terms & Conditions
Please read these terms carefully before using OUDHAM E KART
Introduction
Welcome to OUDHAM E KART ("we," "our," or "us"). By accessing and using our website, mobile application, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully.
These Terms constitute a legally binding agreement between you and OUDHAM E KART PRIVATE LIMITED regarding your use of our Services. If you do not agree with any part of these Terms, you must not use our Services.
Acceptance of Terms
By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Important: These Terms may be updated periodically. We will notify you of significant changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.
Account Registration
To access certain features of our Services, you may need to register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and accept all risks of unauthorized access
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account
Security Notice: We reserve the right to disable any account at any time if we believe you have violated these Terms or for any other reason at our sole discretion.
Products & Pricing
We strive to ensure that all product information, including descriptions, images, and prices, is accurate. However, please note:
- All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise
- Prices are subject to change without prior notice
- Product availability is not guaranteed
- Errors in product information may occasionally occur
- We reserve the right to cancel any order if we detect pricing errors
Price Protection: If you find a lower price on the same product within 7 days of purchase, contact our customer support for a price match.
Orders & Payments
When you place an order through our Services:
- You agree to provide valid payment information
- All payments are processed through secure payment gateways
- We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery
- Orders are subject to acceptance and availability
- We will send you an order confirmation email upon successful placement
Shipping & Delivery
We ship products across India. Please note:
- Delivery times are estimates and may vary
- Shipping charges may apply based on location and order value
- We are not liable for delays caused by logistics partners
- Some locations may have restricted delivery options
- You must provide accurate shipping information
Returns & Refunds
Our return and refund policy includes:
- Returns accepted within 7 days of delivery for eligible products
- Products must be unused and in original packaging
- Refunds processed within 7-10 business days after return inspection
- Some products may be non-returnable (e.g., personalized items)
- Return shipping may be the customer's responsibility in some cases
For detailed information, please refer to our Refund Policy.
Intellectual Property
All content on our Services, including text, graphics, logos, images, and software, is the property of OUDHAM E KART or its content suppliers and is protected by Indian and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our express written permission.
Limitation of Liability
To the maximum extent permitted by law, OUDHAM E KART shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or use
- Damages related to third-party products or services
- Issues beyond our reasonable control
Our total liability for any claim shall not exceed the amount you paid for the product or service in question.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
Contact Information
For any questions about these Terms & Conditions, please contact us:
Email: support@oudhamekart.com
Phone: +91 82201 53747
Support Hours: Mon-Sat, 9 AM - 8 PM
Address: Jaipur, Rajasthan 302020
These Terms & Conditions were last updated on June 1, 2025
© 2025 OUDHAM E KART PRIVATE LIMITED. All rights reserved.